At Skana, customer satisfaction is important to us. Please read our return and refund policy carefully.
Returns Eligibility
Returns are accepted only if:
- The product is damaged, defective, or incorrect
- The issue is reported within 48 hours of delivery
- Product is unused, unopened, and in original packaging
Non-Returnable Items
- Used or opened products
- Items damaged due to customer handling
- Products purchased during sales or offers (unless damaged)
Return Process
To request a return:
- Email us at connect2skana@gmail.com
- Share order ID, images, and issue details
- Our team will review and guide you further
Refunds
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method
- Shipping charges are non-refundable